Privacy Policy

Revised May 2026
Effective as of May 9, 2026

Your privacy is important to us. This Privacy Policy explains how Euristika Software LLC (“ESLLC,” “we,” “us,” or “our”) may collect, use, protect, and share information when you visit our website, contact us, request information, use our customer portals, or use services related to our software products.

Information we collect

The information we collect depends on how you interact with us. You may access many areas of our website without providing personal information. When information is requested, we collect only the information reasonably needed to respond to your request, provide services, support your account, process transactions, or improve our website and software services.

Examples of information we may collect include your name, company name, job title, mailing address, email address, telephone number, billing information, account identifiers, support request details, product interest, website usage information, and information you voluntarily provide through forms, email, phone calls, portals, or other communications.

Online payments and billing

If we make online payment options available, we may collect information necessary to identify your account, authenticate your request, process payment, and send confirmations or notices. Payment processing may be handled by third-party payment processors. We do not intentionally store complete credit card, debit card, or bank account numbers on our website unless expressly supported by the payment provider and required for the service.

Customer portals and software services

Our customer portals and software-related services may require users to create or access accounts. We may collect login information, account profile information, company information, support history, configuration details, and other information needed to provide, maintain, secure, and support the software services requested by our customers.

Support, demos, and service communications

When you contact us for support, a demonstration, pricing, licensing, implementation, customization, training, or consulting, we may collect information necessary to understand your request and provide assistance. This may include technical details, business contact information, software version information, issue descriptions, screenshots, files, or other materials you choose to provide.

If you provide your email address or telephone number, we may use it to respond to you, confirm transactions, send service notices, provide support updates, or share information about our products and services. You may request that we stop sending non-service communications.

Cookies and analytics

Cookies are small pieces of information that websites can store on your browser or device. Our website may use cookies and similar technologies to operate the site, improve functionality, understand website traffic, remember preferences, and help us improve the visitor experience.

You may be able to configure your browser to accept, reject, or notify you about cookies. Some website features may not function properly if cookies are blocked or deleted.

We may use third-party providers, such as analytics, hosting, security, payment, communication, or website service providers. These providers may collect or process information on our behalf according to their own terms and privacy practices.

How we use your information

Information collected through our website or services may be used to:

Respond to questions, requests, or support inquiries
Provide software, portal, billing, consulting, implementation, or support services
Process transactions and maintain account records
Improve our website, products, services, and customer experience
Send service notices, confirmations, updates, or administrative messages
Send product or service information that may be relevant to your business
Protect our systems, prevent misuse, and comply with applicable legal obligations.

Who we share your information with

Within ESLLC

ESLLC personnel may access customer information for business purposes only. We restrict access to personal information to individuals who need it to provide services, respond to requests, support software, process transactions, maintain systems, or perform business operations.

With service providers

We may share information with third-party service providers that help us operate our website, process payments, provide hosting, deliver communications, analyze website traffic, support software services, or perform other functions on our behalf. We expect those providers to protect information and use it only for the services they provide to us.

We may also disclose information when required by law, legal process, subpoena, court order, government request, to protect our rights or systems, to prevent fraud or misuse, or with your consent.

We do not sell your personal information for third parties to independently market their products or services to you.

Your choices and requests

You may contact us to request access to, correction of, or deletion of personal information that we maintain about you, subject to applicable legal, contractual, security, and operational requirements. We may need to verify your identity before responding to certain requests.

You may also ask us to stop sending non-service marketing communications. We may continue to send transactional, administrative, billing, security, or service-related communications when necessary.

Data security

We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction. No website, software platform, or electronic transmission is completely secure, and we cannot guarantee absolute security.

Third-party links and services

Our website may include links to third-party websites, services, platforms, or applications that we do not control. We are not responsible for the content, security, availability, or privacy practices of third-party sites or services. You should review their privacy policies before providing information to them.

Retention

We retain information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business purposes.

We may update this Privacy Policy to reflect changes in our practices, services, technology, or legal obligations. Updates will be reflected on this page with a revised effective date.